Privacy Policy

Policy of confidentiality

We take the protection of your privacy and the confidentiality of data collected within our activities very seriously.

Our policy of confidentiality is applicable to visitors of our website

Party responsible for the processing of data

The person in charge of processing the data designs the unity responsible for the manner of personal data processing, transmission and preservation.

The editor of the website is also in charge of processing:

TouristInfo Atert-Wark

Address: 1, am Millenhaff


N° Commercial register

N° intra-community VAT

The person in charge of data processing can be contacted via telephone at (+352 23 63 00 51 28) or by e-mail:

Personal data collection

Technical data

As you are navigating our website, there is certain technical data being treated:

  • Type and version of browser and screen resolution
  • Operation system and type of device (computer, phone, tablet)
  • Session statistics
  • Website traffic
  • IP address
  • This data is stored anonymously and does not permit for personal identification.
  • This data is necessary to identify you within our system and to secure the access to your user account.
  • Attainment of personal data

We collect the personal information that you give us voluntarily by subscribing to our newsletter, filling out contact forms and sending us e-mails.

We also collect data while you are using the website and its services and filling out forms.

Usage of personal data

A cookie is a small piece of data sent from a website and stored on the user’s device (computer, phone, tablet). During its validity, the cookie permits for the device to be identified while the user is visiting a website.

We are using various types of cookies:

Necessary cookies:

This type of cookie is essential to the navigation of the website. If the browser blocks these cookies, you might not be able to use all the functionalities of the website. These cookies are exclusively sent by our website.  

Preference cookies:

This type of cookie enables us to improve and optimize the website to your personal needs (i.e.: language preferences). If these cookies are blocked by the browser, we are unable to provide these customized functions. These cookies are sent by our website and third parties.

Please refer to the list below to see the type of cookies sent by third parties.

Analytical Cookies:

This type of cookie allows us to create statistics tracking the use of our website. This data is crucial to improve our website. We assume that we have a legitimate motive to send analytical cookies and that we do not require prior consent on the user’s part.

Opposition to cookies:

Some of our providers offer an ‘opt-out’ option, which allows their tracking services to be blocked:

The majority of internet browsers can be modified to inform the user about the use of cookies and to limit the use of certain types of cookies. Please refer to the help section of your browser to see the options they offer.

Legal base:

We collect personal data based on the following:

  • To adapt and improve our offer
  • To conform to legal obligations
  • For our legitimate interest
  • To defend our interests in judicial procedures
  • For commercial purposes if the user’s consent has been given

Duration of personal data storage

We do not keep personal data for longer than necessary in attaining our specific purposes for which we collected the information.

Personal data is kept for the respectively appropriate duration depending on the type of data. The preservation period can vary depending on the purpose for which the data has been collected:

  • Contractual and legal storing obligations
  • Period of limitation in which individuals can defend their judicial rights in lawsuits with our company
  • Commercial purposes

The maximum duration of personal data storage is 10 years.

Protection of personal data

We use various technical and organizational measures to protect your personal data from disclosure by non-authorized parties.

Sharing of personal data with third parties

We can share the data internally for organizational purposes with different providers according to contractual conditions.

Some of the personal data is transferred to subcontractors working with us. The subcontractors confirmed on 25.05.2018 to treat the transferred data conforming to GDPR (General Data Protection Regulation).

Your rights

In accordance with regulations (EU) 2016/679 concerning the protection of physical people with regard to the processing of personal data and the free circulation of this data, you have the right to access, rectification and, if need be, removal of the information concerning you. You also have the right to withdraw your consent at any given moment and refuse the processing of your data, given legitimate motives.

Please note that some of the above-mentioned rights may be limited if we have a superior motive or a legal obligation to continue the processing of data.

If you wish to exercise these rights, please contact the person in charge of data processing whose contact details can be found in the form.

You can also file a complaint at the National Data Protection Commission (CNDP) located at 1 Avenue du Rock’n’Roll, L-4361 Esch-sur-Alzette.